Praise be to Allah who honored us with serving the Holy Quran and its sciences, and made us a means of spreading knowledge through the latest technological means. The Ijaazah.com platform seeks to:

• Provide a safe and disciplined educational experience.
• Combine administrative professionalism with an educational and spiritual ethos.
• Guarantee the rights of the student, teacher, and administration equally.

These policies are considered an educational and administrative contract, and commitment to them is mandatory for the student or guardian upon registration. The Ijaazah.com platform is an educational company officially registered in the United States of America, Virginia State. All its activities are managed completely online, and there is no physical educational headquarters.

The educational process is overseen by a select group of male and female teachers from the Arab Republic of Egypt and the two Holy Mosques (Mecca and Medina). Classical Arabic is the mother tongue of the teachers. However, all teachers can communicate in the student's language (Arabic, English, or other available languages) to ensure clear explanations, easy understanding, and the best educational benefit.

• Headquarters: United States of America - Virginia State.
• Nature of Work: All activities and lessons are provided online through the electronic platform.
• Teachers: From Egypt and the two Holy Mosques, their primary language is Arabic, and they can communicate in the student's language to ensure clear understanding.
• Student: Any individual registered to benefit from the platform's services (including a minor and their guardian).
• Guardian: The person responsible for monitoring a minor student and managing their financial and administrative obligations.
• Session: A scheduled educational session (usually 30 or 60 minutes) between the student and the teacher.
• Monthly Cycle: A billing period (approximately 28 days) on which fees and services are calculated.
• Force Majeure: Exceptional circumstances beyond control, such as (global outages, natural disasters, epidemics).

Article 1: Registration Information

General Rule: The student/guardian is required to enter correct and complete information upon registration.

Required Information: Full Name, Date of Birth, Active Email, Correct Phone Number, Country/City, Preferred Language, and Student's Level.

Article 2: Personal Accounts

General Rule: The account is personal and designated for the student only. Sharing with third parties is prohibited.

Article 3: Account Cancellation

Accounts can be cancelled by the student (in writing after settling fees) or by the company (for non-educational use, behavioral violations, or misleading data).

Article 4: Booking Sessions

All appointments must be set in advance through the official control panel. Direct agreement with teachers outside the platform is not allowed.

Article 5: Absence and Postponement

Students must notify the administration at least 12 hours in advance to cancel or postpone. Late notifications or absences without notice result in the session being counted.

Article 6: Teacher Absence or Delay

Teachers are committed to scheduled times. Any delay or absence is dealt with seriously, and students are compensated for teacher-side issues.

Article 7: Devices and Connection

Students must use a suitable device and stable internet (minimum 5 Mbps, recommended 10 Mbps+).

Article 8: Quality and Monitoring

The quality team may monitor sessions without notice. Recording by students/guardians is prohibited without written consent.

Article 9: Payment Methods

Fees must be paid in advance via approved methods (Credit Card, etc.). Cash payments are not accepted.

Article 10: Payment and Scheduling Policy

Fees must be paid in full before the first session. Late payments result in a 2-day grace period before the schedule is suspended.

Article 11: Refund Policy

Cash refunds are only permitted if requested before the start of the new session month. No refunds are given after the first session begins.

Article 15: Absence and Delay

Delays reduce session time and are not compensated. Joining after 25 minutes voids the session.

Article 16: Technical Presence (Camera + Microphone)

Students and teachers must keep cameras and microphones on. Modest clothing is required.

Article 20: Behavior and Discipline

Prohibits personal topics, interruptions, foul language, and political/sectarian discussions. Respect for the Holy Quran is mandatory.

Article 31: Official Support Channels

Communication must be through the control panel, official WhatsApp, or email. Direct private communication with employees/teachers is prohibited.

Article 34: Data Confidentiality

Student data is kept strictly confidential and used only for organizing sessions, billing, and academic notifications.

Article 39: Channels for Submitting Complaints

Complaints must be submitted via the control panel form or official email. Initial response is within 48 business hours.

Article 47: Legal Reference

Policies are subject to the laws of the United States of America - Virginia State.

Article 48: Policy Amendments

The company reserves the right to amend policies at any time. Continued attendance implies consent to new terms.

Article 53: Document Validity

These policies are valid from the date of publication and ensure an organized educational environment for all parties.